Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

All shifts are four hours in length, either 9:30 a.m.–1 p.m. or 12:30–4 p.m. The training program consists of at-home reading assignments, two-day in-person orientation to the Smithsonian and the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...