reducing future customer service calls, building a stronger reputation, and improving revenue. Research from Microsoft found that 77% of customers view brands more favorably if they seek out and ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Which brings me to Customer Service Example #2: Volkswagen, the German auto company that brought new meaning to the expression "corporate deception." As you may recall, it was discovered in 2015 ...