A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

reducing future customer service calls, building a stronger reputation, and improving revenue. Research from Microsoft found that 77% of customers view brands more favorably if they seek out and ...

Which brings me to Customer Service Example #2: Volkswagen, the German auto company that brought new meaning to the expression "corporate deception." As you may recall, it was discovered in 2015 ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...