As AI and human collaboration deepens, the emphasis on emotional intelligence and creative problem-solving among agents will define the industry’s future. Data Analytics: Turning Insights into Action ...

Bangalore, often referred to as the "Silicon Valley of India," has long been a hub for the Knowledge Process Outsourcing (KPO ...

The BPO industry in 2025 is one of transformation, innovation, and opportunity. By leveraging AI, prioritising data security, and fostering employee growth, providers can deliver unparalleled ...

The "BPO Services Top 5 Emerging Markets Industry Guide 2019-2028" report has been added to ResearchAndMarkets.com's offering.The Emerging 5 BPO Services industry profile provides top-line qualitative ...

The global healthcare BPO market revenue was around US$ 132.1 billion in 2023 and is estimated to reach US$ 280 billion by 2032, growing at a compound annual growth rate (CAGR) of 8.7% during the ...

One of the pioneers in the business process outsourcing industry has resigned from ADEC ... in the field of business process management and data analytics. “I believe in leaving an organisation ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...

Global solution provider Dimension Data and its contact center subsidiary Merchants has acquired Millennium1 Solutions as a way to enter the North American business process outsourcing ...

Data from KMC Savills revealed that OFW remittances ... McCullough said it could have implications for the country’s BPO industry. The sector, which is heavily dependent on foreign clients ...