Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging ...

Having a genuine handle on your contact centre’s metrics, such as AHT, talk time, wrap time, occupancy, productivity, and ...

Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the future of customer ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

We live in a world of efficiency where speed and being responsive is a constant focus for everyone. We need to ensure that we plan and prioritise our day so that we are allocating the right amount of ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution. contact centre contact ...