After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

Have you vowed never to go back to a company because of their unsatisfactory customer service? Ryanair has come under pressure from customers after cancelling flights, and train operators ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

British Gas – which raked in a record £750m profit in 2023 – came joint last place with Ovo Energy and So Energy as the ...

Bad in-store experiences cost the UK high ... revealing her frustrations in a piece titled "Gen Z are terrible at customer ...

However, telecommunications, media, and transport sectors saw the biggest drops in customer spending due to poor service. Just four mobile and broadband (telecommunications) providers made it into the ...