It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

As a Shopify store owner, you’re aware that the heartbeat of your business is customer service. But have you considered the lasting impact of bad customer support? It’s a silent storm that can erode ...

British Gas – which raked in a record £750m profit in 2023 – came joint last place with Ovo Energy and So Energy as the ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

However, telecommunications, media, and transport sectors saw the biggest drops in customer spending due to poor service. Just four mobile and broadband (telecommunications) providers made it into the ...

The Office of Utilities Regulation [OUR] has highlighted systemic gaps in customer service delivery by utility providers.

HMRC is 'deliberately' offering taxpayers poor customer service, according to a report by MPs which found that waiting times ...

A deaf woman named Suheily posted a video on TikTok and showed viewers how she had a frustrating experience when she tried to ...

HMRC has been accused of running a 'deliberately poor' phone service by a Parliamentary committee, cutting-off customers ...