Manila, Philippines - Recent AI-driven industry transformations have impacted Filipino workers, prompting calls for policy ...

From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

That could be comforting news for some 1.8 million people employed by the approximately 1,000 BPO companies in the Philippines, which together contribute about 8% of the country’s annual GDP.

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

Want to understand BPO live transfers and how they’re reshaping debt settlement? You’re in the right place. For the last ...

CEBU CITY, Philippines – Two executives of a Cebu-based business process outsourcing (BPO) company have been arrested, along with their United States-based associate, for allegedly defrauding ...

MANILA, Philippines — A chairman of a prominent local beauty pageant in the Philippines who is also a top executive of a Cebu-based business process outsourcing (BPO) company was arrested in December ...

THE business process outsourcing industry (BPO) will remain a key driver of Philippine economic growth despite US ...

TWO executives of a Cebu-based business process outsourcing (BPO) company and their United States associate were arrested for their ... American authorities arrested Michael Cris Traya Sordilla, the ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

HR roles in Malaysia also increased by 28%, according to the report, while Singapore saw a 12% decline in hiring activity for HR and Administration positions. " [This is] most likely due to ...