West University council members voted Feb. 10 to call a May bond election regarding several projects previously listed in the ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

AI is set to revolutionize citizen services, but effective governance, private sector collaboration and strategic change ...

Community members with prescriptions to fill can use the on-site outpatient pharmacy (Center for Medication Management) ...

ABB's major catalysts include AI-driven data center infrastructure and power generation demand. Read why I rate ABB stock a ...

Outsourcing call center operations has become a common practice ... robust training programs, and strong management practices. It’s important to thoroughly vet potential partners, checking ...

Miami City Commissioner Miguel Angel Gabela plans to call for the removal of Joe Carollo as chairman of the Bayfront Park ...

By leveraging AI for performance management, Simply Contact has helped clients reduce training times by up to 30%, improving the overall effectiveness of their call centers. Reducing agent burnout ...

and even social media management, for the past two decades or so, the BPO sector in the Philippines has been associated with call centers serving English-speaking customers. For Junique ...