With the regulation of the betting sector in Brazil, bookmakers can no longer offer welcome bonuses, requiring new strategies ...

The British energy company promises 'quality you can trust,' so we've quizzed customers to find out if the brand truly ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.

RingCentral has good growth prospects, especially in its call center division. This combined with a very depressed valuation ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

Free cash flow is also expected to rise. AT&T is targeting free cash flow of $16 billion this year, with that figure growing ...

“We’ve got about 90 gigawatts [of data centers] globally in 2023, and that’s going to increase to over 185 gigawatts by 2028, ...

HMRC is 'deliberately' offering taxpayers poor customer service, according to a report by MPs which found that waiting times ...

NICE Ltd. offers CX, financial crime, compliance, and public safety solutions, boasting a profitable and growth-oriented ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. January can be a slow month for deals. However, Verizon phone deals are hot right now.

As startup culture is extremely competitive, growth requires seamless communication throughout the company. Online phone ...