I am shocked and profoundly disappointed that President Donald Trump exploited this moment of national tragedy and fear for ...

Advisors who volunteer their time say they are better able to relate to clients when they actively listen, avoid assumptions ...

You pause and smile, a flicker of connection sparking before your mind catches up: it's not a person on the other end.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

In a world dominated by rapid technological advancements and cutthroat competition, the essence of business lies not in ...

Heman Bekele's selection as a recipient of the 2025 Zayed Award for Human Fraternity is a reminder that young generations ...

These three novels, although their plots differ widely, offer a lens into the intricate complexities and beauty of everyday ...

The efficiencies that AI tools bring to HR professionals will allow them to differentiate themselves and their companies when looking to attract prospective candidates.

While kindness is often seen as a uniquely human trait, it turns out that many animals also display behaviors that resemble empathy, compassion, and altruism. From ... Continue Reading → ...

Given the risk of AI misinterpreting empathy, its role should be focused on enhancing non-empathic therapeutic factors and supporting hybrid therapy models. Coupled with research and ethical ...

Let us commit, now more than ever, to ensuring that “Never Again” is not just a promise but a living, breathing truth. This ...